Leadership

Our leadership team remains true to our vision and values, putting customers’ evolving needs at the center of our innovation and holding up trust and convenience as the hallmarks of our business.

Devin McGranahan

President and Chief Executive Officer

Devin McGranahan is President, Chief Executive Officer, and Director of The Western Union Company, a global leader in cross-border, cross-currency money movement.

After more than 25 years of business and leadership experience, Devin joined Western Union as its CEO in late 2021. Previously, he was Senior Group President, Global Business Solutions at Fiserv, Inc. In that role, he oversaw the company’s global merchant acquiring and processing businesses. During his tenure he was responsible for the launch of the Carat enterprise merchant omni-commerce platform, the development and launch of the Clover Connect integrated software vendor (ISV) platform, and the launch and acceleration of Clover Business Solutions, Fiserv’s digital-direct merchant platform. These capabilities propelled Clover to become the largest cloud-based SMB merchant platform in the market and grew the omni-channel business to over $1 billion in revenue. 

Devin previously spent 20+ years at McKinsey & Co., where he served as a Senior Partner, engaging with leading financial services companies on a broad range of strategy, payments, and business-building opportunities. He also held a variety of other senior management roles at the firm, including co-leading the North America Financial Services Practice and being a co-chair of the senior partner selection committee.

Devin holds a Master of Business Administration from Harvard Business School, a Bachelor of Science in Mechanical Engineering from the University of Pennsylvania, and a Bachelor of Science in Economics from the Wharton School at the University of Pennsylvania.

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Ben Adams

Chief Legal Officer

As Chief Legal Officer and Corporate Secretary, Ben Adams oversees Western Union's global legal affairs, public policy and regulatory affairs, ethics, and privacy efforts, and offers strategic advice to executive leadership and the Board of Directors.

Joining Western Union from PayPal, where he served most recently as Chief Commercial and Intellectual Property (IP) Lawyer, Ben brings an extensive understanding of the complex legal questions and business challenges often faced by global payments companies. While there he also held the roles of Chief Counsel for Product and Technology and Chief International Counsel. Prior to PayPal, Ben held senior legal positions at Microsoft and Nokia, and began his career in private practice.

Like many among Western Union’s Executive Team, Ben is a global citizen, having lived and working in diverse countries including India, Finland, Cameroon, and England.

Ben works with business and legal non-profits, currently serving on the Board of Directors of OneJustice and Starts Small Think Big, and also served as a Peace Corps Volunteer. He holds a Juris Doctor degree from Georgetown University Law Center and a Bachelor of Arts degree from The George Washington University.

 

 

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Raj Agrawal

Chief Financial Officer

As Chief Financial Officer, Raj Agrawal is responsible for leading Western Union’s global finance organization, including financial reporting, financial planning and analysis, tax, treasury, internal audit, and investor relations. As a member of the Executive Team, he also provides guidance on the Company’s operations and strategic direction. Raj also previously had responsibility for Western Union’s Global Operations, helping drive the Company’s transformation to a more efficient, customer-focused organization. He is based at the Company’s global headquarters in Denver, Colorado.

Prior to serving as CFO, Raj was Executive Vice President and President of Western Union Business Solutions. He has been with Western Union since 2006 and has held roles of increasing responsibility with the company, including Treasurer and Senior Vice President for Finance in the EMEA/APAC region.

Raj also serves on the Board of Beazley plc as a non-executive director and member of the audit and risk committee. Prior to joining Western Union, he served in a dual role of Treasurer and Vice President of Investor Relations for Deluxe Corporation. He started his career in the automotive industry at General Motors Corporation in Michigan, and later worked at GM as a manufacturing engineer. He also held several roles in finance at Chrysler Corporation and at General Mills, Inc., including Assistant Treasurer.

Raj holds an MBA from Columbia University.

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Joaquin Alemany

Global Head of Digital Banking

As Global Head of Digital Banking, Joaquin Alemany oversees the development and expansion of Western Union’s banking ecosystem businesses, as the Company focuses on providing a broader set of banking and financial services products to its customers around the globe. Joaquin joined the Company in March 2022.

Prior to joining Western Union, Joaquin served as a Partner in McKinsey’s New York Office. Joaquin was a leader in the Banking, Strategy and Risk practices and ran the Capital and Balance Sheet Management Service Line in North America. Since joining McKinsey in 2007, he advised large financial institutions’ executives across North America and Europe, leading strategic growth initiatives, building and integrating businesses, and running large banking finance and risk transformation programs. Joaquin is passionate about building new customer centric digital businesses leveraging data, new technologies and building value propositions that improve the way consumers access financial services.

A native of Spain, Joaquin earned a Master of Business Administration from Columbia Business School, a double Masters degree of Electrical Engineering from École Supérieure d'Électricité in Paris and Universidad Politécnica in Valencia, Spain.

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Giovanni Angelini

Head of Global Independent Channels

As Head of Global Independent Channels, Giovanni Angelini leads Western Union’s strategy for growing our independent business across the U.S. and EU. He also drives the Company’s local market strategy process for our most important retail markets.

In his prior role, as Senior Vice President, Global Money Transfer Consumer Network, Giovanni was responsible for Western Union’s consumer-to-consumer retail network across 200 countries and territories. Previously, he held the role of Senior Vice President and General Manager, European Union.

Earlier in his career, from 1996 until early 2002, Giovanni was a Senior Manager at Bain & Company in Italy. From 2002 to 2011 he served as General Manager of Angelo Costa Group (a Western Union former Master Agent) where he successfully led the expansion of money transfer services into eight new European Markets. Following the acquisition of the Angelo Costa business by Western Union in 2011, Giovanni became CEO of Angelo Costa and Finint, and then Head of Independent Channels, Europe at Western Union.

Giovanni is a member of the board of STC Bank in Saudi Arabia.

He graduated magna cum laude in Economics and Business from Sapienza University of Rome.

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Jean Claude Farah

President, EMEA/APAC Region

As Western Union’s President for the EMEA/APAC Region, Jean Claude Farah presides over Western Union’s business in Europe, the Middle East, Africa, and Asia-Pacific, driving the company’s investments and market growth across all products, channels, and customer segments.

Jean Claude has a long and distinguished history with Western Union spanning more than 20 years. He joined Western Union in 1999 as Marketing Manager, Middle East & North Africa and since then he has held several leadership roles within the company.

He has served most recently as the President of Global Network, and previously as the President of Global Payments and the President of Middle East, Africa, Asia Pacific, Eastern Europe, and CIS for the company’s consumer-to-consumer money-transfer business.

Over the years, Jean Claude has played a key role in driving integrated solutions, managing all Agent relationships, and expanding Western Union’s portfolio, making it one of the largest financial networks for cross-border money movement in the world. He has also led the expansion and growth of the company’s business payments services, enabling Western Union’s transformation from a consumer money transfer provider to a full-service cross-border payments leader for consumers and businesses around the globe.

In addition to holding a senior executive role with Western Union, Jean Claude is a thought leader in corporate responsibility and shared value. He serves as the Deputy Champion for Western Union’s work with the World Economic Forum’s EDISON Alliance, a cross-sector alliance to close the digital divide and accelerate digital inclusion.

Jean Claude started his career in 1995 with Renault SA, where he gained extensive experience in marketing. Prior to joining Western Union, he was Area Manager for Orangina Pernod Ricard, one of the world’s leading beverage brands.

Jean Claude was born and raised in Lebanon and has studied and worked in France. He currently resides in Dubai, in the United Arab Emirates. He has a bachelor’s degree in Business Administration from St. Joseph University in Lebanon and an MBA from the Ecole Supérieure de Commerce de Paris in Paris.

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Gabriella Fitzgerald

President, Americas Region

As President, Americas, Gabriella Fitzgerald oversees Western Union’s business across the region, driving the company’s market development and growth across all products, channels, and customer segments. She joined the Company in September 2021.

Previously, Gabriella spent 22 years at American Express, most recently as Executive Vice President, General Manager, Global Commercial Services. In that role, she led the U.S. Corporate and B2B Payments business for the largest enterprise customers and managed key relationships with CFOs, CPOs, and Treasurers. Prior to this role, she held a variety of other roles at the organization, including Chief Procurement Officer; Senior Vice President, JV Management, Global Business Travel; and Vice President & General Manager, Corporate Development.

Gabriella earned a Master in Business Administration from Columbia Business School and a Bachelor of Arts from Duke University. She also holds two patents: one for a touchless, digital end-to-end solution for invoice processing, and another for single-use payment numbers for online transactions. She currently serves on the Board of Junior Achievement NY and previously served on the Board of TruSight Solutions LLC, from 2017–2020.

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Tyler Hand

Chief Compliance Officer

Tyler Hand is Chief Compliance Officer at Western Union, based at the Company’s global headquarters in Denver, Colorado.

Prior to accepting the Chief Compliance Officer role, Tyler was Western Union’s Global Head of Sanctions, Interdiction, & Anti-Corruption. His responsibilities in that role included leading the company’s government sanctions and anti-bribery/anti-corruption compliance programs, as well as managing the company’s screening and interdiction processes in support of anti-money laundering and fraud prevention programs.

Tyler joined Western Union in 2014 after seven years with the Chief Counsel’s Office for the Office of Foreign Assets Control (OFAC) at the U.S. Treasury Department in Washington, DC. During his time with the Treasury Department, he served as OFAC’s Assistant Chief Counsel for Designations and Enforcement and Acting Director for Enforcement. While at the Treasury Department, Tyler’s responsibilities included developing and implementing policies related to OFAC enforcement and designation matters; drafting sanctions Executive Orders, guidance, and regulations; and advising on large interagency enforcement investigations involving major financial institutions. Tyler also worked closely on U.S. and multilateral sanctions matters with counterparts at the Department of Justice, the Department of State, and the White House National Security Staff.

Prior to joining OFAC, Tyler practiced law at Holland & Hart in Denver, Colorado in its Anti-Corruption, Export Controls, and Trade Sanctions practice group. Hand received his J.D. in 2000 from the University of Colorado and his B.A. from the University of Vermont in 1995.

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Ramya Narayanan

Chief Strategy Officer

As Chief Strategy Officer, Ramya Narayanan partners with leaders inside and outside of Western Union to support and monitor strategic initiatives aligned with the Company’s business objectives. This includes the exploration of expansion opportunities and defining our strategic direction for global retail.

Ramya’s experience includes more than 13 years at American Express, where she held a variety of general management and enterprise strategy roles. Most recently, she led the Enterprise Strategy and Execution team. During her tenure there, she drove revenue growth, cost efficiencies, and profitability through a results-oriented approach to innovation, strategy, and execution. Ramya also led American Express’s $1B revenue OPEN business focusing on small business owners.

Prior to her time at American Express, Ramya led the overall strategic planning processes at Automatic Data Processing, served as an Executive Director at the League of Artisans, and as a Principal Consultant at PwC.

Ramya earned a Master of Business Administration in General Management from the Johnson Graduate School of Management at Cornell University; a Master of Science in Industrial Engineering from the University of Wisconsin–Madison; and a Bachelor of Engineering in Industrial Engineering from the College of Engineering at Anna University in Chennai, India.

A native of India, Ramya speaks English and Tamil, and lives with her family in NYC.

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Nicole Vogrin

Chief Corporate Affairs and Communications Officer

Nicole Vogrin became Western Union’s first Chief Corporate Affairs and Communications Officer in 2019, when she was tasked with spearheading the company’s global corporate brand, public affairs, and communications strategy with a focus on elevating and protecting the company’s reputation. In this role, Nicole shapes Western Union’s environmental, social and governance (ESG) commitment while strategically aligning it to the company’s global advocacy. She is based at the company’s global headquarters in Denver, Colorado.

Nicole joined Western Union in 2009. Through her tenure, she has held roles in Europe and the United States. Most recently, she served as Head of Corporate Relations and Chief of Staff to Western Union’s CEO, playing a key role in accelerating the company’s transformation agenda. In August 2019, when Nicole was promoted to her current role, she and her team started to bring together disparate comms functions, combining them with environmental, social, and governance and dedicated corporate brand teams, as well as the Western Union Foundation.

She is also a director of the board of the Western Union International Bank, Austria. In 2020, Nicole was recognized as one of PRWeek’s ‘40 Under 40,’ an annual list spotlighting U.S. PR professionals leading the future of communications and marketing; and was named one of the World Economic Forum’s Young Global Leaders.

Prior to joining Western Union, Nicole held finance, accounting, and marketing positions in the health care and electronics industries in Europe. She was born in Vienna, Austria and holds a Master’s in Business Administration and Economics from the Vienna University of Economics and Business in Austria.

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Andrew Walker

Chief Operations Officer

As Chief Operations Officer, Andrew Walker is responsible for the development and delivery of Western Union’s global operations. Andrew partners across our customer-facing business units, our operations team, and our delivery teams to offer compliant, frictionless service and product delivery for our customers, agents, employees, and partners. He also develops the necessary infrastructure and foundational business systems to deliver retail and growing digital services in the most efficient and cost-effective manner.

Previously, Andrew was Executive Vice President and Chief Administrative Officer at USAA, where he was responsible for core company operations including information technology, cyber security, privacy, corporate real estate, digital channels, enterprise portfolio management, and procurement. He had previously served as Chief Procurement Officer at USAA, where he oversaw the enterprise’s procurement lifecycle.

Prior to USAA, Andrew spent 11 years with Nationwide, capping his tenure as Bank President, when he led the development and execution of strategic options for the future of banking at the company. He also served as the enterprise’s Chief Procurement Officer and IT Chief Financial Officer.

Andrew graduated with a Bachelor of Science, Accounting, from Herbert Lehman College, New York. He completed a program from the Bank Administration Institute at Owen Graduate School of Management at Vanderbilt University, focused on innovation, marketing strategy, and leadership for the banking industry.

He is also a former member of the IBM Board of Advisors.

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Richard Williams

Chief People Officer

As Chief People Officer, Richard Williams oversees Western Union’s Human Resources functions around the globe. He is based at the company’s global headquarters in Denver, Colorado.

Richard was responsible for leading the organization’s successful implementation of the “WU Way,” a program designed to transform Western Union’s operating model to better enable innovation, improve the customer experience, and drive productivity.

In addition to holding a senior executive role with Western Union, Richard is a thought leader in corporate responsibility and shared value. He is an active member on the board of directors of the Western Union Foundation.

Richard joined Western Union in 2009 as the Vice President of Human Resources for the Americas region. Prior to joining Western Union, he worked for Fullerton Financial Holdings (a wholly owned subsidiary of Temasek Holdings) as its Senior Vice President of Human Resources for Central and Eastern Europe, Middle East and Africa, based in Dubai.

Richard also spent more than 17 years with American Express, holding senior human resources roles in Europe, Asia, Latin America, and the U.S. In his last role with American Express, he was the Vice President of Human Resources for the Latin America, Caribbean, and Canada region. He also has held senior-level roles with Dunia Finance in the UAE, a joint venture between Fullerton Financial and Mubadalla, and with ACNielsen.

Richard was born in Mombasa, Kenya and has lived in seven countries. He holds a Bachelor of Arts in Political Science from San Diego State University.

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